Shipping policy

Shipping Policy Last Updated: August 4, 2026

Thank you for shopping at Pheonix Arts Corp!

Processing Time

  • Standard orders ship within 2–5 business days.
  • Custom or made-to-order items may take longer. We will email you if extra time is needed.

Shipping Costs

  • Shipping is calculated at checkout based on your location and package size/weight.
  • Free shipping on orders over $75 (contiguous United States only).

Delivery Times (after your order ships)

  • United States: 3–7 business days
  • International: 7–21 business days (times vary by country)

Packaging

All art is carefully packaged to help prevent damage during shipping.

Tracking

You will receive tracking information by email as soon as your order ships.

Damage Claims

Please inspect your package as soon as it arrives. If anything is damaged, email us within 7 days at eweber140@gmail.com and include clear photos of the packaging and the damaged item. We will help resolve the issue.

Important Notes

  • We are not responsible for delays caused by the carrier, weather, or customs.
  • International customers are responsible for any customs fees or import taxes.
  • Please double-check your shipping address at checkout. We cannot be responsible for packages sent to an incorrect address.

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